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Raising a Support Ticket
Get help with technical issues, billing questions, or course content.
1. Opening a ticket
You need to be signed in to raise a support ticket.
- Go to Support from your dashboard or footer
- Click New Ticket
- Choose a category and priority
- Write a clear subject line and describe the issue in as much detail as possible
- Click Submit Ticket
You'll receive a confirmation email at your registered address. We'll reply to the same thread.
2. Ticket categories
- Technical issue — problems with the platform, video playback, quiz errors
- Billing — invoices, refund requests, seat queries
- Course content — errors in course material, questions about content accuracy
- Account — login issues, name changes, email updates
- Other — anything else
3. Response times
- Critical / High priority — we aim to respond within 4 business hours
- Medium priority — 1 business day
- Low priority — 2 business days
Our support hours are Monday–Friday, 9am–5pm UK time. Tickets raised outside these hours will be picked up the next business day.
4. Tracking your ticket
All your tickets are listed at Support → My Tickets. You can see the status of each ticket:
- Open — ticket received, awaiting first response
- In Progress — we're actively working on it
- Waiting — we've replied and are awaiting your response
- Resolved — issue closed
Click on any ticket to read the thread and post a follow-up reply.
💡 Tip: When reporting a technical issue, include the course name, the lesson you were on, and what browser/device you're using. This helps us resolve it much faster.