Billing & Payments

1. How pricing works

AskAnzal Training uses a per-seat, one-time purchase model. You pay once per person per course — there are no monthly subscriptions or recurring fees.

• Individual courses — buy one course for yourself or colleagues
• Bundles — a set of related courses at a discounted combined price
• Agency packages — comprehensive certification programmes for agency teams

2. Making a purchase

1. Go to the Pricing page
2. Select your course or bundle
3. Enter the number of seats (1 per person who will take the course)
4. Click Proceed to Checkout
5. Complete payment via Stripe — we accept all major credit/debit cards

After payment, your account is created (or your existing account is updated) and you can start learning immediately.

3. Invoices and receipts

Stripe sends an automatic payment receipt to the email you used at checkout. For a formal VAT invoice, raise a support ticket and we'll issue one within 1 business day.

4. When does access start?

Access is granted immediately after payment is confirmed. If you purchased seats for a team, the seats appear in your Company Admin panel straight away and you can invite team members or assign seats.

5. Refunds

We offer a full refund within 14 days of purchase, provided no more than one lesson has been started. Once a quiz has been submitted or a certificate issued, refunds are not available for that course.

To request a refund, raise a support ticket with your order reference.

6. Buying for a team

When you enter more than 1 seat at checkout, you become the Company Admin for your organisation. After purchase:

1. Go to Company Admin from your dashboard
2. Click Invite Members and enter your colleagues' email addresses
3. Each person receives an invitation email to create their account
4. Track their progress and download completion reports from the admin panel

For teams of 10 or more, contact us via the Team Enquiry form for volume pricing.